At Hello Baby we are confident of the quality of the products we sell and the work that we put into fulfilling your orders. If you have any issues with a product that you bought from us and our Customer Service team can’t help you, we will give you back your money.
Yes. Our 30 day money back guarantee covers every product we sell.
All countries are eligible. Wherever you live, you are entitled to get a full refund for your purchase.
If you encounter any issues with a product you have bought within 30 days of purchase, contact our Customer Service team. They will do their best to help you, but if you are still unsatisfied we will give you your money back. No questions asked.
The time between issuing a refund, and you getting your money back, can vary depending on your payment method.
- If you paid with a Visa, Mastercard or AMEX you will your receive your refund within a few working days.
- If you paid via PayPal the time needed to process your refund will vary depending on the kind of payment you used (PayPal balance, through your bank account, or your debit or credit card linked to your account). As soon as we issue the refund you will receive an email from PayPal which will contain more details about the process.